Refund policy
Return & Refund Policy — Mistovas
We want you to love your order. If something's not right, we'll make it right.
90-Day Money-Back Guarantee
You have 90 days from the date of delivery to request a return or refund.
If you're not satisfied with your purchase for any reason, contact us and we'll take care of it.
What's Eligible for a Return
- Item received in damaged or defective condition
- Item is significantly different from what was described
- You simply changed your mind — still covered within 90 days
What's Not Eligible
- Items returned after 90 days from the delivery date
- Items that have been washed, altered, or damaged after receipt (unless item arrived defective)
How to Request a Return
- Email us at [your support email] with your order number and reason for return
- Our team responds within 1–2 business days with the return address
- Ship the item back to the warehouse address provided in our reply — this will be the same warehouse your order was originally shipped from
- Once your return is received and inspected, your refund is processed within 3–5 business days
Return Shipping
All return shipping costs are the responsibility of the customer, including:
- Change of mind returns
- Size or color exchanges
- Any other reason for return
We recommend using a trackable shipping method. Mistovas is not responsible for items lost in return transit.
Refunds
Refunds are issued to your original payment method once the returned item is received and inspected.
- Credit/debit card: 3–5 business days after approval
- PayPal: 1–3 business days after approval
You will receive an email confirmation once your refund is processed.
Exchanges
We're happy to exchange for a different size or color. Contact us with your order number. Return shipping to our warehouse is covered by the customer; we'll ship the new item to you free of charge.
Contact Us
Email: support@mistovas.com Response time: Within 1–2 business days
We're real people who actually care. No bots. No automated runarounds.
Last updated: May 2026