Shipping policy
Shipping Policy — Mistovas
Last updated: May 2026
Order Processing
All orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will begin processing on the next business day.
You will receive a confirmation email with tracking information once your order has shipped.
Shipping Times
| Destination | Estimated Delivery |
|---|---|
| United States | 7–10 business days |
| Worldwide | 10–15 business days |
Delivery times are estimates and may vary due to carrier delays, customs clearance, or other factors outside our control.
Shipping Rates
| Option | Cost |
|---|---|
| Standard Shipping | Free on all orders |
| Insured Shipping | $8.99 |
| Priority Shipping | $13.99 |
We offer free standard shipping on every order, no minimum required.
Tracking Your Order
Once your order ships, you will receive an email with a tracking number. You can use this number to track your package directly with the carrier.
Please allow 24–48 hours for tracking information to update after you receive your shipping confirmation.
Customs & Import Duties
For international orders, your package may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in your order total.
We recommend checking with your local customs office for more information before placing your order.
Lost or Delayed Packages
If your package has not arrived within the estimated timeframe, please:
- Check your tracking number for updates
- Check with neighbors or your local post office
- Contact us at support@mistovas.com if the issue persists
We will do our best to resolve any shipping issues as quickly as possible.
Note: Mistovas is not responsible for packages delayed or lost due to incorrect shipping addresses provided at checkout. Please double-check your delivery details before placing your order.
Damaged Items
If your item arrives damaged, please contact us within 7 days of delivery with:
- Your order number
- A photo of the damaged item and packaging
We will arrange a replacement or refund promptly.
Contact Us
Email: support@mistovas.com Response time: Within 1–2 business days
Mistovas — Real people. Real care. Every order.